Shipping Policy
Shipping Destinations
We ship to the countries available at checkout. Delivery availability depends on the shipping address provided by the customer and the service areas covered by our logistics partners.
Order Processing
Orders are prepared after payment has been successfully confirmed.
Production and order processing may be required before shipment.
Estimated Delivery Times
Delivery generally takes 3 to 16 business days, calculated after the order has been processed and shipped.
Delivery times are estimates and may vary depending on:
- destination country;
- product availability;
- holidays or periods of high demand;
- carrier delays;
- customs inspections;
- events beyond our reasonable control.
We cannot guarantee an exact delivery date.
Shipping Costs
Applicable shipping costs are clearly displayed during checkout before payment confirmation.
Where indicated on our website, free shipping may be available once the promotional minimum order value has been reached. Promotions may be limited to specific countries or periods.
Order Tracking
When available, customers will receive an email containing a tracking link or tracking number.
Tracking information may take a few days to update after the shipping label has been created.
Customs Duties, Taxes and Import Charges
International orders may be subject to customs duties, import taxes or administrative fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping costs and remain the customer’s responsibility.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, please contact us immediately at support@greatsince1291.store.
We cannot guarantee that an address can be changed once order processing or shipment has begun.
Additional costs resulting from incorrect, incomplete or outdated addresses may be charged to the customer.
Package Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please check:
- the shipping address;
- around your entrance;
- with neighbors or household members;
- any pickup location specified by the carrier.
Then contact the carrier and email us at support@greatsince1291.store.
Damaged Package
If your package or product arrives damaged, please contact us promptly and include:
- order number;
- photographs of the product;
- photographs of the packaging;
- description of the issue.
We will review your request and inform you of the available solution.
Return & Refund Policy
Return Period
You may request a return within 30 days from the delivery date.
Before returning any item, please contact us at:
support@greatsince1291.store
Please include:
- full name;
- order number;
- product concerned;
- reason for the request;
- photographs if the product is damaged, defective or incorrect.
Returns sent without prior authorization may not be accepted.
Return Conditions
Returned products must:
- be in their original condition;
- not have been worn or used beyond what is necessary to inspect their nature and fit;
- not have been washed, altered or damaged;
- include all original tags;
- be returned, whenever possible, in the original packaging;
- include proof of purchase.
Return Shipping Costs
For returns due to a change of mind, size, preference or personal choice, return shipping costs are the customer’s responsibility.
We do not automatically provide prepaid return shipping labels.
Customers remain responsible for the returned package until it reaches the return address provided by our customer service.
We recommend using a tracked shipping service.
Original shipping costs are non-refundable unless required by applicable law or where the error is ours.
Damaged, Defective or Incorrect Products
Please inspect your order immediately after delivery.
If your product is damaged, defective or incorrect, contact us promptly at support@greatsince1291.store and attach clear photographs.
After reviewing your request, we may offer:
- a replacement;
- a new shipment;
- a refund;
- another appropriate solution.
Where the issue results from our error or a product defect, necessary return shipping costs will not be charged to the customer.
Non-Returnable Products
Returns cannot be accepted for:
- products used, washed or damaged by the customer;
- products returned after the applicable return period;
- personalized or custom-made products where permitted by law;
- gift cards;
- products excluded from return under applicable law.
Choosing a color or embroidery option available in our catalog does not automatically make a product personalized.
European Union Right of Withdrawal
For sales to consumers residing in the European Union, the mandatory statutory right of withdrawal applies.
Generally, consumers may withdraw from the purchase within 14 days after delivery without providing any reason.
Our commercial 30-day return policy does not limit any mandatory legal rights.
To exercise your right of withdrawal, email support@greatsince1291.store with your name, order number and the product you wish to return.
Unless otherwise required by law, direct return shipping costs remain the customer’s responsibility.
Return Inspection
Once the returned product has been received, we will inspect it and notify you whether your refund has been approved.
Refunds
If approved, refunds will be issued to the original payment method within 10 business days after inspection.
Banks or payment providers may require additional time before the refund appears in your account.
Refunds may be reduced if the product has lost value due to handling beyond what is necessary to examine its characteristics and fit, where permitted by law.
Exchanges
We do not process direct exchanges.
To receive another item, size, color or model, return the original product and place a new order once the return has been approved.
