Destinations
We ship to countries made available at checkout. Delivery availability depends on the address entered by the customer and the areas served by our logistics partners.
Order Preparation
Items are prepared after payment confirmation. A production and order processing period may be required before shipping.
Estimated Delivery Times
Delivery generally takes 3 to 16 business days, calculated after the order is prepared and shipped.
The times indicated are estimates and may vary depending on:
- destination country;
- product availability;
- holiday periods or high demand;
- courier delays;
- customs checks;
- events beyond our control.
We cannot guarantee an exact delivery date.
Shipping Costs
Applicable shipping costs are clearly shown at checkout, before payment confirmation.
When indicated on the site, shipping may be free above the specified promotional threshold. Any promotions may be limited to certain countries or periods.
Tracking
When available, the customer will receive a link or code by email to track the shipment.
Tracking may take a few days to update after the label is created.
Customs, Taxes and Import Costs
For international orders, customs duties, import taxes or administrative costs required by the destination country may apply.
Unless otherwise indicated at checkout, these costs are not included in the product or shipping price and remain the customer's responsibility.
Incorrect or Incomplete Address
The customer is responsible for providing a complete and correct address.
If you notice an error in the address, contact us immediately at support@greatsince1291.store. We cannot guarantee that the address can be changed after preparation or shipping has begun.
Any costs resulting from an incorrect, incomplete or outdated address may be charged to the customer.
Package Marked as Delivered
If the courier marks the package as delivered but you cannot find it, check:
- the address entered on the order;
- areas near the entrance;
- any neighbors or people present;
- the pickup point indicated by the courier.
Then contact the courier and write to us at support@greatsince1291.store.
Damaged Package
If the package or product arrives damaged, contact us promptly attaching:
- order number;
- photos of the product;
- photos of the packaging;
- description of the problem.
We will assess the case and communicate the available solution.
3. Return and Refund Policy
Return and Refund Policy
Return Period
You can request a return of a product within 30 days from the delivery date.
To start the procedure, you must contact us before shipping any item:
Email: support@greatsince1291.store
Please include in the email:
- first and last name;
- order number;
- product involved;
- reason for the request;
- photos, if the product is damaged, defective or incorrect.
Products returned without prior authorization may not be accepted.
Condition of the Returned Product
To be eligible for return, the product must:
- be in its original condition;
- not have been worn or used beyond what is necessary to check its nature and fit;
- not have been washed, altered or damaged;
- include any tags;
- be returned, when possible, in its original packaging;
- be accompanied by the receipt or proof of purchase.
Return Costs
For returns due to change of mind, change of preference, size or personal choice, return shipping costs are the customer's responsibility.
We do not automatically provide a prepaid return label.
The customer is responsible for the package until it is delivered to the return address provided by customer service. We recommend using a trackable shipping method.
Initial shipping costs are non-refundable, except when required by applicable law or when the error is on our part.
Damaged, Defective or Incorrect Products
Check the product immediately after delivery.
If the product is damaged, defective or different from what was ordered, write to us promptly at support@greatsince1291.store and attach clear photos.
After reviewing the request, we may propose, depending on the case:
- replacement;
- reshipment;
- refund;
- another suitable solution.
When the issue is confirmed to be our error or a product defect, the costs necessary for the return will not be charged to the customer.
Non-Returnable Products
We cannot accept returns of:
- products used, washed or damaged by the customer;
- items returned after the deadline;
- customized products or those made to individual specifications, where permitted by law;
- gift cards;
- items for which return is excluded by applicable law.
The normal choice of color or embroidery offered in the catalog does not automatically make the product "customized" for the individual customer.
Right of Withdrawal for European Union Customers
For sales to consumers residing in the European Union, the right of withdrawal provided for by applicable mandatory law applies.
In general, the consumer may communicate the decision to withdraw within 14 days of delivery, without having to state a reason.
Our 30-day commercial window does not limit any mandatory rights recognized by law.
To exercise the right of withdrawal, write to support@greatsince1291.store with a clear statement containing name, order number and product to be returned.
Unless the law provides otherwise, the direct costs of the return remain the customer's responsibility.
Return Inspection
After receiving the product, we will check its condition and let you know whether the refund has been approved.
Refund
If approved, the refund will be issued to the payment method used for the order within 10 business days of the inspection being completed.
The bank or payment provider may take additional time to make the amount visible.
The refund may be reduced when the product shows a decrease in value caused by handling beyond what is necessary to check its characteristics and fit, within the limits permitted by law.
Exchanges
We do not offer automatic direct exchanges.
To get a different item, color or model, request the return of the product received and, once approved, place a new order.
